Delivery & Returns

Delivery Times

Between May and September due to the high number of orders we receive please allow a minimum of 2 weeks for all orders to be processed.

Between October and April all orders will be processed and sent out within 14 days of ordering.

For pre-order products, these will not be dispatched until the week leading up to the event date.

Delivery Charges

Mainland United Kingdom

Royal Mail : £5.99

DPD Trackable Service: £9.00

International

UPS: £40.00

Please note that items sent by Royal Mail are not recorded or trackable. We are also unable to guarantee delivery times when using the Royal Mail service. 

Click & Collect

Click and collect is now available from Ice Locker, Nottingham. Simply select this option when checking out and as soon as your products are ready, we’ll send out an email letting you know it’s available.

Please note: Jerseys can take up to 6 weeks to arrive so please do not head into store until you receive your collection email.

Payment options

We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron. This website is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.

Refunds and Exchange Policy

We are happy to exchange or refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase. If you do not have a confirmation email, we may at our discretion offer an exchange to the value of the current or most recent selling price. Please contact usdirectly for an exchange or refund. This does not affect your statutory rights.