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Delivery & Returns

IMPORTANT INFORMATION - COVID-19

In order to keep our people and our customers safe, our wharehouse is currently closed.

During these troubling times, we want to thank you for taking the time to order from The Nottingham Panthers Online Shop.

In the interest of keeping our staff safe there may be a longer than advertised waiting time for your order to be processed. Rest assured, your order is important to us and we will endeavour to get your order processed as soon as our wharehouse is open.

Thank you for your patience and stay safe.

Delivery Times

Between May and September due to the high number of orders we receive please allow a minimum of 2 weeks for all orders to be processed.

Between October and April all orders will be processed and sent out within 14 days of ordering.

For pre-order products, these will not be dispatched until the week leading up to the event date.

Delivery Charges

Mainland United Kingdom

Royal Mail : £5.99

DPD Trackable Service: £9.00

International

UPS: £40.00

Please note that items sent by Royal Mail are not recorded or trackable. We are also unable to guarantee delivery times when using the Royal Mail service. 

Click & Collect

Click and collect is currently unavailable.

Payment options

We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron. This website is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.

Refunds and Exchange Policy

We are happy to exchange or refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase. If you do not have a confirmation email, we may at our discretion offer an exchange to the value of the current or most recent selling price. Please contact usdirectly for an exchange or refund. This does not affect your statutory rights.